Helwa Tools Privacy Policy.
Last updated: 06/04/2026

At Helwa Tools, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our shop, whether in person at our Ronald Ngala location or through our delivery services.

1. Information We Collect

To provide you with high-quality tools and efficient delivery, we may collect the following information:

  • Contact Details: Your name, phone number, and email address.

  • Delivery Information: Your physical address or location for countrywide shipping.

  • Payment Information: Details required to process refunds to your original payment method.

  • Transaction History: Records of the tools you have purchased and your return/refund history.

2. How We Use Your Information

We use the collected data strictly for business operations, including:

  • Order Fulfillment: Processing your orders and completing deliveries within our 1–3 day window.

  • Customer Support: Responding to inquiries via phone (0714392515) or email (helwatools@gmail.com).

  • Refund Processing: Validating returns within our 30-day window and processing refunds within 15 days.

  • Communication: Sending updates regarding your order status or responding to service requests.

3. Data Security

We implement appropriate physical and electronic measures to ensure your information is kept secure. Access to your personal data is limited to authorized staff necessary for processing your orders and managing your account.

4. Sharing of Information

Helwa Tools does not sell, rent, or trade your personal information to third parties. We only share necessary details (such as your address and phone number) with:

  • Delivery Partners: To ensure your tools reach you countrywide.

  • Payment Processors: Only as required to facilitate original payment method refunds.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any inaccurate information.

  • Inquire about our data handling practices at any time.

6. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to us:

Helwa Tools

  • Location: Ronald Ngala, Nairobi

  • Phone: 0714392515

  • Email: helwatools@gmail.com

  • Working Hours: Monday – Saturday, 7:00 AM – 8:00 PM