Returns & Refunds Policy

Thank you for shopping at Helwa Tools. We take pride in providing high-quality hand and power tools to professionals and DIY enthusiasts across the country. If you are not entirely satisfied with your purchase, we are here to help.

Returns Policy

We offer a 30-day return window from the date you receive your items. To be eligible for a return, please ensure that:

  • The item is in its original packaging.

  • The tool is unused and in the same condition that you received it.

  • You have the receipt or proof of purchase.

Restocking Fees: We believe in fair service, which is why we charge no restocking fees for returned items.

How to Initiate a Return: To start a return, please contact us via:

  • Phone: 0714392515

  • Email: helwatools@gmail.com

  • In-Person: Visit our shop at Ronald Ngala, Nairobi.

Refunds Policy

Once we receive your item, we will inspect it and notify you of the status of your refund.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.

  • Timeline: Please allow 15 days for the refund to be processed and reflected in your account, depending on your payment provider’s policies.

Shipping & Delivery Information

For your reference regarding future orders or return shipping:

  • Delivery Area: Countrywide.

  • Order Cut-off: 4:00 PM (Orders placed after this time will be processed the following business day).

  • Delivery Time: 1–3 business days.

Contact Us

If you have any questions on how to return your item to us, contact us or visit our storefront:

Helwa Tools Ronald Ngala, Nairobi Hours: Monday – Saturday | 7:00 AM – 8:00 PM Phone: 0714392515 Email: helwatools@gmail.com